Joey Tracker

Help

The basics of Joey Tracker. Can't find an answer? In the app, go to More, then Help and legal, then Contact support, or write to support@joey-tracker.com with your app version.

Getting started

With or without an account

On the first screen, choose Use on this phone to start with no account: your records stay on this phone. Choose Create an account or Sign in if you want to share care with another phone. You can add an account later (More, then Account, then Add an account); nothing on the phone is removed.

Add a child

Go to More, then Children, then Add a child. Enter the given name and birth date (or due date). With several children, choose whose care is in view at the top of Today.

Choose which kinds of care are offered

Open the child in Children and choose Customize categories. Turn off the kinds you don't use; turning one back on brings its records back unchanged.

Recording care

Record an entry

On Today, tap a tile such as Bottle feed or Diaper change, or tap Record care to see every kind. The time is now unless you change it; you can record something that happened earlier, but not a time in the future.

Timers for breastfeeding, sleep, pumping and activities

Tap Start on a side or Start a sleep timer. Timers keep counting while you use other apps or the phone restarts. Use Stop, Resume or Reset, then save. Forgot to start one? Choose Adjust the times by hand.

Change or delete an entry

Open History, tap the entry, then Change entry or delete it. A deletion asks you to confirm first.

Foods and medicines

Keep your own lists in My foods and My medicines, then pick from them when you record a meal or a dose.

Reminders

Set a reminder

Go to More, then Reminders, and choose feeding, diaper changes or a medicine. Choose After the latest entry (for example 3 hours after the last feed) or fixed times of day. You can limit reminders to some weekdays or the child's daytime, and choose sound or vibration.

Reminders don't arrive

Reminders are set on the phone and work with no connection. Check that notifications are allowed for Joey Tracker in the phone's settings, and on Android that alarms and reminders are allowed and battery optimization isn't stopping the app. Force-stopping the app on Android cancels reminders until you open it again.

History and reports

Look back

History shows each day's entries. Reports has the day report, a comparison of several days, and averages for sleep, feeding and diapers, plus the foods tried and any reactions.

Why a day doesn't start at midnight

Reports count each day from the child's morning, so a night's sleep stays in one day. Set the child's day window in the child's details.

Sharing care between phones

Share with another caregiver

Sign in to the same account on each phone. Every phone signed in sees and can change all of the account's records; changes made offline sync when the phone is back online.

Sign out of a phone

Go to More, then Account, then Sign out of this phone. Choose Keep a copy on this phone to keep using the records there with no account, or Remove from this phone. The other phones are not affected.

Backups, export and restore

Save a copy

Go to More, then Save a copy. Choose Readable file (a spreadsheet for each child) or Backup (to restore into Joey Tracker). You can Lock with a passphrase: nobody, Joey Tracker included, can open a locked file without it, so keep it safe. Then save the file or share it. Joey Tracker keeps no copy and never sends it anywhere.

Restore a backup

Choose Restore from a backup in Settings or on the first screen, then Choose a file. You see what the file holds before anything changes; nothing changes until you tap Restore.

Moving to a new phone

With an account, sign in on the new phone and your records arrive. With no account, save a backup on the old phone, move the file to the new phone and restore it there.

The free trial and the unlock

What happens after the 14 days

Beginning a new record needs the one-time unlock. Reading, changing, exporting and deleting your records never stop, and reminders keep working.

Restore my purchase

Tap Restore purchase on a phone signed in to the store account that bought the unlock. With a Joey Tracker account, every phone signed in to that account is unlocked too. There is no subscription to cancel; refunds are handled by Google Play or the App Store.

Settings

Units, clock and appearance

In Settings choose Units (metric or imperial, Celsius or Fahrenheit), Clock (12-hour or 24-hour) and Appearance (light, dark or the same as the phone).

Deleting

Delete a child

Open the child in Children and delete it. This removes the child, every entry and every reminder for that child. With an account it needs a connection and applies to every phone of the account.

Remove everything from this phone

With no account, or after the service has closed, choose Remove everything from this phone in the account section. It works offline and changes nothing anywhere else. No other copy exists unless you saved one. The unlock on the phone is not affected.

Delete the account

See Delete your account.

If the service closes

What keeps working

We will announce a closure at least 90 days ahead. After it, the app keeps working on your phone: nothing recorded is erased, an unlock stays and the whole app is unlocked, reminders keep working, export and restore keep working, and only sharing between phones stops. App updates stop.