Delete your Joey Tracker account
You can delete your account and all of its data in the app, or ask us to do it by email if you no longer have the app.
In the app
- Open Joey Tracker and go to More, then Account.
- Choose Delete account. You can save a copy of your records first.
- Confirm it is you, with your password or with Google or Apple, and confirm the deletion.
Deleting the account needs a connection. If you only want to stop using the account on one phone, sign out instead.
If you use Joey Tracker with no account, there is nothing on our servers to delete. Use Remove everything from this phone in the app, or uninstall it.
Without the app
Email support@joey-tracker.com from the email address you sign in with, with the subject "Delete my Joey Tracker account".
We will check that the request comes from the account's owner, delete the account and reply within 30 days.
If you sign in only with Google or Apple and cannot send from that address, tell us in your email and we will arrange another way to confirm it is your account.
What is deleted
- Every child, entry, reminder and setting in the account, for every caregiver who shares it.
- Your sign-in details: email, name and sign-in method.
- Copies on our servers, including the copies kept for recovery, are gone within 30 days of the deletion.
We keep only a record that a deletion took place, and when.
What is not deleted
- Other phones signed in to the account stop syncing and ask whether to remove their copy or keep it. Nothing is removed from a phone until someone answers there.
- Copies kept earlier on phones that signed out, and files exported from Joey Tracker, are not reached. Delete them yourself if you want them gone.
- The unlock belongs to your app store account. Deleting the Joey Tracker account neither refunds nor removes it, and there is no subscription to cancel.